About Us

The Lead Company Story

The Lead Company began because we could see a strong need in the market for average businesses to afford business development strategies, and further, saw them struggle to focus on their marketing and sales, as well as their customer service. Our company wants to help small businesses refocus, and help them grow.

But what sets us apart?

The Lead Company has over 20 years experience in the communications, sales and customer service industry behind it. Not to mention, all of our team are based right here in Melbourne, Australia, we don’t outsource our employees, so we know how to communicate to the local market and have a greater understanding of what their wants and needs are.

The Lead Company only hires the best of the best and all employees are put through a rigorous recruitment process to ensure that the right people are calling on your behalf.

Our Mission

Our mission is to generate you new business opportunities, whilst also getting feedback from your existing customers by contacting them on your behalf feeding that information back to you, in an easy to digest format.

Our Insight

The major insight we’ve discovered across years of feedback surveys and customer service training is that clients simply won’t share the truth to your face and online surveys are a hassle, with a one in ten response rate at best. That’s where we step in.

How We Work

Here at The Lead Company we work based on three principles to get the most for our customers:

  • Great Communication
  • Action Orientated
  • Effectiveness

Our highly trained employees work in a professional, friendly and effective manner in order to optimise your business and your reward. Your goals are our goals.